🐗 Jira Service Management Smart Values

The changed field value is available anywhere smart values are supported using the { {fieldChange}} substitution. Use { {fieldChange.fromString}} and { {fieldChange.toString}} to access display values and { {fieldChange.from}} and { {fieldChange.to}} to access raw values (for a select field for example). { {fieldChange}} only contains the first

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^{Hi Nicat, I was playing with this and I think I found a solution but TBH it is odd that you have to do this to me. So I created two actions in the rule: create issue and add summary. edit the issue and choose the Summary field to edit. this is where you place your smart value as you have shared. LMK if this works.}

Bill Sheboy. Rising Star. Aug 30, 2021. Hi @Gustavo Maia. You could try to increment { {now}} by one business day, and then decrement and see if it matches the date with an advanced condition before proceeding. Something like: First value: { {now.jiraDate}} equals Second value: { {now.toBusinessDay.toBusinessDayBackwards.jiraDate}}

The #1 use case here that people have really wanted, is to sum up story points of subtasks - now you can with a simple smart value like {{issue.subtasks.Story Points.sum}}. You could use this smart value in the Edit issue action, comments, Slack messages, etc. At the moment, this will only work for summing up the story points of subtasks.

Use an appropriate Proforma smart value, for example for a text field, use: {{issue.properties."proforma.forms.i1".state.answers.AAA.text}} AAA is the Question ID, which you want to locate. To check each question, to verify which ID relates to which, create a smart value line for the number of questions you have - so I had 15 on my form, thus

Oct 13, 2020. Hi everyone, I want to get a String without whitespaces using smart values (in Project Automation), which copies values of a Multi-user picker field into a single-line text field. By simply using { {issue.myField}}, It puts white spaces between usernames: usernameA, usernameB, usernameC. I've tried : { {issue.myField.remove

Iterates over a list and prints out items separated by the given characters. The smart value below prints the names of fix versions and join them together with " - ". { {issue.fixVersions.name.join (" - ")}} Iterates over a list and prints it. You can also reference multiple further methods and properties.

^{currently I am testing the atlassian user properties, set via API (currently just via Postman) Finally I am able to set a user property: { {issue.reporter.properties.office}} content of this smart value is: {office=Munich} I want to set this value when a issue is created using a Jira Workflow instead of a Jira Automation.} For the URL to the customer request portal you can use the smart value: { {issue.url.customer}} Hope that helps! Cheers, Mark C. Mallikarjuna Madineni Jul 23, 2020. I do accept { {issue.url.customer}} generates issue portal URL. But i just wanted to hide the URL in the notification and wanted to link the statement "View Request" with the portal Sep 16, 2020. Good, I was just typing a reply. But the first is indeed the parent value and the second the child. So for future reference: below there is a Cascade1 field, where the first value is 'option2' and the child value is 'sub2.2'. And here is the smart values output: Like • 8 people like this. Slava Gefen May 31, 2022. This is a Base64 encoded value for the actual service ID, which you can access from the Services schema with a Service Object insight custom field: Automation doesn't support decoding Base64 values. So you can't look up objects in Insight Services schema based on the Service ID. As a workaround, you can use { {issue.affectedServices.name}}.

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Navigate to Settings () > Issues > Custom fields under the Fields section. Click on the More ( ⋯ ) icon to the right of the custom field you are obtaining the ID. Select the View field information option. Observe the URL in your browser, which will contain the ID of the field: In the above example, the custom field ID is 10026.

I want to test if the 'Summary' field in a Jira Issue includes a date. If it does then I don't want to display a custom date but if it doesn't then I want to display the custom date field. This is what I am starting with:

Aug 13, 2021 • edited. You don't need to use smart values at all here. Rather you would do something like this Trigger - issue created. Condition - reporter is xxx. Action - send email to reporter. Now to be clear buy default the reporter will receive a notification when they create an issue, unless of course you have this disabled. If it Assets Query Language (AQL) is a language format used in Assets in Jira Service Management to create search queries for one or more objects. Using AQL, you can return any object or group of objects in Assets in a search, filter objects, modify objects, create custom fields, automation, and more. AQL can be used in the Advanced AQL search, or

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Dear Team, Smart value for single select field in jira automation. Products Groups Jira Service Management ; Jira Work Management ; Compass ;

^{Unfortunately, Automation smart values doesn't have a way to obtain request type's description. Here are the available options for smart values against Request Type - {{issue.Request Type}} Accesses information from Jira Service Management requests. Available properties: {{issue.Request Type.requestType.name}} - Returns the customer request type.}

Answer accepted. We have implemented a similar use case where we are setting the approvers to a particular group. We are triggering the rule on issue transition, check for the values of a custom field (Department) and set the approver to a Group accordingly. This can be customised as per the use case. Also, when a group is set as an approver